You can take a maximum of 2 pieces of large hold luggage or 4 pieces of small hold luggage in our cab. We drive passenger cars, often station wagons or SUVs, the luggage must fit in them. We are not responsible for excess luggage that cannot be taken. 

If you have another large item that needs to be transported, please contact us at 040-2097241 and we can work with you to see if this is possible.

In a passenger car a maximum of 4 passengers may be transported, however, you should note that a small child, even if sitting on your lap, is also considered a passenger. This has to do with the insurance of the number of people that can be transported in a cab. We never make an exception to this.

When selecting a car, you may also find that it can carry fewer passengers than you would expect. This is caused, for example, because the luggage space of the car is too small to travel to an airport with four adults AND luggage. If you believe that the number of passengers and your luggage would fit, please contact us.

We drive average cars where we can imagine that, if you are traveling with four adults, you would prefer a larger car. Unfortunately, we cannot (yet) be of service in this respect. 

We also do not offer group transportation options so our vehicles can accommodate a maximum of four passengers.

You can cancel or change the ride free of charge up to 6 hours in advance. Canceling within 6 hours does not entitle you to a refund.

To cancel a ride contact us by phone at 040-2097241. If you call outside office hours, please leave a message on voicemail, clearly stating your name and ride number. We will contact you the next business day. You can also send an e-mail to cab @ wilnutaxi.nl, clearly mentioning the ride number. Date and time of the e-mail determine whether you are entitled to a refund of the fare.

If you cancel in time we will refund the entire fare to the account it came from within a maximum of 5 working days. It is not possible to change this also it is not possible to receive it in cash.

If you have paid with an option other than ideal, we will charge you the cost charged to us by the credit card company. These costs are not refundable in case of cancellation.

Checkout in the car is possible but not on all trips.

Online booking

Rides booked online can only be booked if payment is made online.

Offer

Rides involving an offer can never be settled in the car. We offer competitive prices for certain rides in order to increase our efficiency.You can benefit from this under the condition of prepayment. Rides to airports are always based on an offer and can therefore never be paid in the car.

Busy period

For rides during certain busy periods, it may apply that advance payment is also required for these rides. You can think of days with Carnival, New Year's Eve, Christmas and other holidays.

Paying in the car

If you place a booking by phone then the option "pay in the car" is possible but this does not apply to all types of rides. 

In addition, making a reservation by phone is always more expensive than making the reservation yourself online.

If you want to make a last minute reservation by phone, there is a possibility that there is no capacity. You then run the risk that we will not be able to help you. 

We generally check the cab after each ride to make sure no items have been left behind, in the unlikely event something has been left behind and we suspect it belongs to you, we will try to contact you as soon as we have the opportunity.

Of course, you can contact us immediately after you notice that you have left something in the cab. We will then ask the relevant driver, as soon as possible, to see if we can find it in the cab as well.

You remain responsible for your belongings in the cab and also that you take all your belongings with you when you leave the cab. You can pick up any found items/goods at our business by appointment.